12-month warranty

What is covered

Every gas bottle sensor and water tank monitor we sell has a 12-month warranty from the date of delivery against manufacturing defects. It covers faults in materials or workmanship during normal use within the published conditions for that model.

If a reading disappears or a display will not connect, tell us what has happened. A connection or setup problem does not always mean the unit is defective; we can help check the issue before arranging a return.

What we do about it

For a covered manufacturing defect, we arrange a repair, replacement or refund. The appropriate remedy depends on the fault and your applicable consumer rights. We cover return postage for a faulty item; contact us before sending it so we can confirm the arrangements.

What is not covered

This manufacturing-defect warranty does not cover damage caused by accidents, misuse, incorrect installation, use outside the model’s specified conditions or unauthorised repairs or modifications. These exclusions apply to damage caused by those actions; they do not remove your statutory consumer rights.

Making a claim

Email support@wisetank.co with your order number or proof of purchase, the model, when the problem started and a short description of what is happening. Include photos or a short video if useful and safe to obtain. We will explain any checks needed and confirm how to return the item if an assessment is required. Do not dismantle the unit to investigate a fault.

Proof of purchase

Keep your order confirmation or other proof of purchase. The 12-month store warranty starts on the delivery date, not the date you first install the monitor.

Your legal rights

The 12-month store warranty is in addition to applicable rights under the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993. Those rights may continue after the store warranty ends; a claim is not automatically excluded just because 12 months have passed.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Who to contact

WiseTank is operated by MISSION TECHNOLOGIES CO LTD., based in Hong Kong. Send warranty enquiries to support@wisetank.co; we will confirm the return address when arranging a claim.