Shipping & delivery

How much does shipping cost?

Shipping to Australia and New Zealand is free. The price you see on a product page is the price you pay — no separate shipping charge is added at checkout.

There is no minimum order, no weight-based calculation and no surcharge for regional or rural addresses. Whether you are in Sydney, Perth or on a property hours from the nearest town, delivery costs you nothing extra.

We can offer this because every order travels directly from our warehouse to your door, without a local distributor adding their margin and freight bill in between.

Where your order comes from

Every WiseTank order — gas bottle sensors and water tank monitors alike — is dispatched from our warehouse in mainland China. We do not hold stock in Australia, so your parcel is an international delivery, not a local one.

Each parcel is sent with a tracking number, which we email to you once the order is on its way, so you can follow it from dispatch to your letterbox.

How long delivery takes

Orders ship from China and typically arrive in 7–15 business days. Business days exclude weekends and public holidays, and customs clearance can occasionally add a little longer, so 7–15 business days is the usual window rather than a fixed guarantee.

Deliveries to remote and rural addresses can sit at the longer end of that window. If you need an order by a certain day — before a trip, a shearers’ visit or a house sitter arrives — email us before ordering and we will tell you honestly whether we can get it there in time.

Import duty and tax

Any import duty or tax charged by the Australian or New Zealand authorities is not part of the price shown on this site. If a charge applies to your order, the carrier or the authority will contact you with instructions before delivery.

If something goes wrong

A parcel that arrives damaged, or never arrives, is still our responsibility. Email support@wisetank.co with your order number and a photo of the packaging, and we will arrange a replacement or a refund.

If your tracking has not moved for several days, or the 15-business-day window has passed, get in touch and we will chase the carrier from our end.